05 / 06 · Sales training
Sales training that helps your team turn inquiries into sales
Generating inquiries is pointless if replies are slow, the right questions never get asked and the customer goes cold. I train your team with scripts and routines that work in the real world.
Signs it's time
- The customer asks the price and disappears.
- Every rep answers in a different way.
- Nobody follows up: anyone who doesn't buy on the spot is forgotten.
- The team blames the leads, and marketing blames the team.
What the project includes
- Sales playbookThe sale step by step, with questions, arguments and next steps for each stage.
- WhatsApp scriptsFirst-contact, qualification, proposal and follow-up messages in the brand's voice.
- Objection handlingAnswers to "it's too expensive", "I'll think about it" and the doubts that stall sales most often.
- Hands-on trainingSessions with real-life role-plays and corrections in the team's daily work.
- Follow-up routineA clear cadence so no customer is left without an answer.
- Sales KPIsResponse time, conversion rate and reasons for lost deals, tracked closely.
How it works
- 01
Listening
Mystery shopping, a review of real conversations and interviews with the team.
- 02
Playbook
Scripts, arguments and answers written in the brand's voice.
- 03
Training
Hands-on sessions with role-plays and individual feedback.
- 04
Ongoing support
Review of real conversations and adjustments in the first weeks.
- 05
KPIs
A numbers routine so the team keeps improving without depending on me.
What changes for your business
- Faster, more consistent customer service
- More sales from the same leads
- A team that handles objections with confidence
Frequently asked questions
Chat on WhatsApp (opens in a new tab)Is the training in person or online?
It can be either. Online works very well for distributed teams; when the operation calls for in-person sessions, I arrange the logistics with you.
Does it work for teams that sell over WhatsApp?
Yes, and that's usually where the biggest gains are. Most of the scripts are designed for WhatsApp conversations.
My team is small. Is it worth it?
Even more so. On a small team, every lost lead hurts cash flow. A well-written script and a follow-up routine change results quickly.